Developments in the call centre industry

Blue book

International Telegraph and Telephone Consultative Committee. Plenary Assembly

Telecommunications

United States. General Accounting Office

Red book

International Telegraph and Telephone Consultative Committee. Plenary Assembly

Narcotic drugs, additional cooperative arrangements to curb illegal traffic

Mexico.

Rules and regulations

United States. Federal Communications Commission.

Computer Networks

Andrew S. Tanenbaum

Export controls

United States. General Accounting Office